Terms & Conditions
General terms for website information, enquiries and service engagement.
Last updated: 28 August 2026.
1. Website information
Website content is provided for general business information and does not itself create a service contract, warranty or SLA.
2. Proposals & scope
Pricing, scope, deliverables, timelines, warranty, support hours and SLA commitments are defined in the written quotation, work order, AMC or service agreement accepted by the client.
3. Third-party services
Internet providers, cloud platforms, software vendors, hardware manufacturers, WhatsApp and other third-party services are subject to their own availability and terms.
4. Client responsibilities
- Provide accurate site and system information.
- Provide authorized access required for agreed work.
- Maintain appropriate licenses and approvals for client-owned software and systems.
- Maintain backups and business continuity arrangements according to the agreed scope.
5. Emergency work
Emergency support may be subject to availability, applicable AMC terms and additional charges where agreed.
6. Intellectual property
Pre-existing tools, templates and know-how remain the property of their respective owners. Ownership of custom deliverables is governed by the applicable written agreement.